Contact Support
Our support team is ready to help! CoreWeave constantly monitors Node health with active and passive tests, and gathers telemetry continuously. Nodes that indicate any problem are automatically removed from production by our Node Life Cycle process. If you have any issues, contact the support team through the Cloud Console or by email.
Contact us through the Cloud Console
The best way to request help from our support team is through the help portal on the Cloud Console. To access this form, first log in to your CoreWeave Cloud account, then click the Help button at the bottom corner of the CoreWeave Cloud Console.
This will present a form to capture your organization, namespace, and contact information to send to the support team.
Contact us by email
If you cannot use the Cloud Console contact form, you may reach out to the support team at [email protected].
For all requests, please include any helpful information so we may best assist you. At a minimum, please include:
- Your contact information
- Issue priority: Low, Medium, High, or Urgent
- The Organization Admin's email address
- The Organization's name
- The namespace in which the issue occurs
When emailing support, please send a copy to the organization administrator and the account manager if your organization has one.