Cloud Account Management
Manage your Cloud account details from the Cloud UI
Click the icon in the upper right-hand of the screen to open the user menu. This menu provides easy navigation to the billing portal, the support portal, and settings pages for both individual users as well as organizations.
Your account
The first link, Your Account, leads to the personal Account page.
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The Account page manages your specific user account settings, such as your password, email address. Two-factor authentication is also enabled or disabled on this page.
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On the Notifications tab, different email alerts for your namespaces may be enabled or disabled - this page may also be quickly reached from the Notification Settings link in the user menu.
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Organization
Organization settings are configured from the organization management dashboard. To open this dashboard, click on the profile icon in the upper right-hand corner of the Cloud UI, then navigate to Organization.
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The organization management page allows organization administrators to add or remove users, and to set their access levels.
Billing
The billing link redirects to the billing portal.
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Contact support
There are two primary ways to contact our support team.
To create a ticket directly from the CoreWeave Cloud App, click the Help button at the bottom right-hand of the screen to open the Cloud Support modal.
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In this modal, provide your organization details and as much useful information as possible about any issues you've encountered.
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Ensure the entire form is complete, with as much detail as possible. List all impacted namespaces at the bottom of the form. If it is possible and relevant to do so, include screenshots using the Upload files box. Finally, once the form is complete, click Send.
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Once the contact form is submitted, a CoreWeave Support Specialist will reach out to you as soon as possible.
Alternatively, tickets can be created by logging in to the CoreWeave support portal. To get to the portal from the Cloud App, click into the organization icon at the top right hand corner, then select Support Tickets.
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The Support Tickets link redirects to the CoreWeave support portal. Log in to file a new ticket with our support team.
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